Refund policy
OVOURIA REFUND POLICY
Last Updated: May 20, 2026
60-DAY MONEY-BACK GUARANTEE
At Ovouria, we stand behind the quality of our products and want you to shop with confidence. That's why we offer a 60-Day Money-Back Guarantee under the terms outlined below.
By completing a purchase on our website, you acknowledge and agree to this Refund Policy in full, including all eligibility requirements and limitations.
- ELIGIBILITY FOR REFUNDS
To be eligible for a refund, ALL of the following conditions must be met:
• Refund requests must be submitted within sixty (60) days of the confirmed delivery date.
• Requests made after sixty (60) days from the confirmed delivery date are not eligible and will not be approved.
• Shipping and handling fees are non-refundable.
• Product returns are not required and generally will not be accepted unless specifically requested by Ovouria.
REFUND ELIGIBILITY IS STRICTLY LIMITED TO THE SIXTY (60) DAY PERIOD FOLLOWING THE CONFIRMED DELIVERY DATE. ANY REQUEST SUBMITTED OUTSIDE THIS TIMEFRAME WILL BE DENIED.
- NON-ELIGIBLE REFUND REQUESTS
The following are not eligible for refunds under any circumstances:
• Refund requests submitted outside the sixty (60) day guarantee period.
• Subscription renewals or recurring charges processed after the applicable sixty (60) day guarantee period.
• Orders already processed or fulfilled once the guarantee period has expired.
• Requests made outside the stated policy terms.
Carrier delivery confirmation constitutes proof of delivery and establishes the start of the sixty (60) day guarantee period, even without a signature.
- SUBSCRIPTIONS & RECURRING ORDERS
3.1 Subscription Refund Eligibility
If your order includes a subscription, the sixty (60) day money-back guarantee applies only to your initial shipment.
It is the customer's sole responsibility to manage or cancel subscriptions before renewal. Failure to cancel before a renewal billing date does not constitute grounds for a refund.
3.2 Automatic Renewal
YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW UNLESS CANCELLED.
BY ENROLLING IN A SUBSCRIPTION, YOU AUTHORIZE KONCEPT LLC D/B/A OVOURIA TO AUTOMATICALLY CHARGE YOUR PAYMENT METHOD AT THE BILLING INTERVAL SELECTED DURING CHECKOUT UNTIL YOU CANCEL.
3.3 Cancellation
You may cancel your subscription at any time.
To avoid a recurring charge, cancellation must be completed at least twenty-four (24) hours before your next scheduled billing date.
Subscriptions may be cancelled:
• Through your customer account portal; or
• By contacting Customer Support at contact@ovouria.com.
Cancellation requests do not refund charges that have already been successfully processed.
3.4 Billing Information
You are responsible for maintaining current, complete, and accurate billing information, including billing address, payment method, and card expiration dates.
Changes may be made through your customer portal or by contacting Customer Support.
- DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If you receive a damaged, defective, or incorrect product, please contact contact@ovouria.com within forty-eight (48) hours of delivery and include:
• Your order number;
• A description of the issue; and
• Supporting photographs when applicable.
We may provide a replacement, store credit, or refund at our sole discretion.
- ORDER CANCELLATIONS
You may request cancellation of a one-time order within two (2) hours of purchase by contacting contact@ovouria.com.
Once an order has been processed or shipped, it cannot be cancelled. If your order has already shipped, the sixty (60) day money-back guarantee will apply.
- HOW TO REQUEST A REFUND
To request a refund:
- Email contact@ovouria.com within sixty (60) days of delivery.
- Include your order number and reason for the request.
- Our support team will review your request and respond within three (3) business days.
- Approved refunds will be issued to your original payment method.
Bank and credit card posting times may vary.
- LOST OR UNDELIVERED PACKAGES
If your package has not arrived within the estimated delivery timeframe, please contact contact@ovouria.com.
We will investigate with the shipping carrier and determine replacement or refund eligibility following completion of the investigation.
Ovouria is not responsible for packages lost due to incorrect shipping information provided by the customer.
- POLICY CHANGES
Koncept LLC reserves the right to update or modify this Refund Policy at any time. The most current version will always be available on our Website.
- CONTACT INFORMATION
Koncept LLC
DBA: Ovouria
Website: https://ovouria.com
Email: contact@ovouria.com
For questions regarding this Refund Policy, please contact our Customer Support team.
BY PLACING AN ORDER WITH OVOURIA, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THIS REFUND POLICY IN ITS ENTIRETY, INCLUDING ALL ELIGIBILITY REQUIREMENTS, LIMITATIONS, AND EXCLUSIONS.