Shipping policy

OVOURIA SHIPPING POLICY

Last Updated: [DATE]

At Ovouria, we work hard to process and deliver your order as quickly and reliably as possible. This Shipping Policy explains our processing times, delivery estimates, and shipping procedures.

  1. ORDER PROCESSING

Orders are typically processed within one (1) to two (2) business days after payment confirmation.

During periods of high demand, promotions, holidays, severe weather, or other circumstances outside our control, processing times may take up to five (5) business days.

Orders are processed Monday through Friday, excluding weekends and U.S. holidays.

Orders placed after 12:00 PM EST may be processed on the following business day.

  1. SHIPPING & DELIVERY TIMEFRAMES

Once an order has been processed and shipped, estimated delivery times are as follows:

Standard Shipping: 3–5 business days after shipment.

Delivery estimates begin from the date of shipment and are estimates only. Delivery times are not guaranteed and may be affected by factors outside of our control, including:

• Carrier delays;
• Severe weather conditions;
• Natural disasters;
• Customs processing;
• Supply chain disruptions;
• Peak shipping periods;
• Incorrect shipping information provided by the customer.

Koncept LLC d/b/a Ovouria is not responsible for shipping delays caused by carriers or circumstances beyond our reasonable control.

  1. SHIPPING NOTIFICATIONS & TRACKING

Once your order ships, you will receive a shipping confirmation email containing tracking information.

Tracking information may take twenty-four (24) to forty-eight (48) hours to appear after shipment.

  1. DELIVERY CONFIRMATION

Carrier delivery confirmation shall constitute conclusive proof of delivery to the shipping address provided at checkout, even if no signature is obtained.

Such delivery confirmation may be relied upon when investigating claims of non-delivery, payment disputes, or chargebacks.

  1. ADDRESS ACCURACY

Customers are responsible for providing accurate and complete shipping information at checkout.

Ovouria is not responsible for orders shipped to incorrectly entered addresses.

Orders returned due to incomplete or incorrect shipping information may be subject to additional shipping fees and processing delays.

Address changes cannot be guaranteed once an order has been submitted.

  1. SUBSCRIPTION ORDERS

Subscription orders follow the same processing and shipping timelines as one-time purchases.

Customers may manage, pause, or cancel subscriptions through their customer account portal or by contacting Customer Support.

  1. LOST, DAMAGED, OR MISSING ORDERS

If your package has not arrived within the estimated delivery timeframe or arrives damaged, please contact us within thirty (30) days of the estimated delivery date.

We will investigate the matter with the shipping carrier and, where appropriate, provide a replacement or refund in accordance with our Refund Policy.

  1. SHIPPING COVERAGE

Ovouria currently ships throughout the United States.

International shipping availability, if offered, will be displayed at checkout. International customers are responsible for any applicable customs duties, import taxes, or governmental fees imposed by their destination country.

  1. CHANGES TO THIS POLICY

Koncept LLC reserves the right to update or modify this Shipping Policy at any time. The most current version will always be available on our Website.

  1. CONTACT US

Koncept LLC
DBA: Ovouria
Website: https://ovouria.com
Email: contact@ovouria.com

For questions regarding shipping or your order, please contact our Customer Support team and we will be happy to assist you.